Terms and Conditions
We want you to be satisfied! If you have any issues with your course please contact our customer care team and give us the opportunity to make things right.
Refund and Cancellation
In case you have decided to cancel your participation please note that virtual classrooms, like any other classrooms, have limited capacity. Demand for our classes is high and late cancellation prevent other students from obtaining a spot in the upcoming semester.
The below-mentioned refunds are the only ones that will be given to those who cancel their participation in a course. In the event that eTeacher decides to cancel a course (such a decision is completely at the discretion of management), the registrants’ payments will be fully reimbursed.
Group classes, private lessons and programs
Up to and including 14 days from the date of registration unless your course has already started.
100% Refund (0% of the course tuition due) up to and including 14 days from registration except if prior to cancellation any course material was utilized. Once course material is utilized there shall be no refund and 100% of the course tuition shall be due.
Private Lessons Package Expiration
|Size of purchased package||Usage Duration|
Rescheduling and Accessibility
If you wish to reschedule a private lesson, please inform your instructor or eTeacher’s customer service department (firstname.lastname@example.org) at least 12 hours ahead of the scheduled session. Lessons that were cancelled without advanced notification shall be deducted from the total number of hours that the student is entitled to. The private lessons package is valid for up to one year from the day of registration.
Equipment and Liability
The eTeacher Group bears no responsibility for the student’s equipment (e.g., computer, modem, and speakers). In other words, you are exclusively responsible for the condition of your personal equipment and for performing the obligatory technical checks.
The eTeacher Group hereby declares that the company’s liability for any student’s claim whatsoever is limited to the sum that he or she has paid for the course(s). Furthermore, the eTeacher Group shall not be held legally accountable for any and all indirect damage.
Should you have any inquiries, complaints or suggestions, you may contact us at Privacy@eteachergroup.com or through any of the other channels listed at https://www.eteachergroup.com/contact-us/. We will do our best to respond in a timely manner.